
Case study: how an Alor Setar clinic group cut average wait time from 47 to 18 minutes with patient-flow automation
A 4-clinic government-panel group in the Alor Setar district was running 47-minute average waits and a 23% no-show rate. We built patient-flow automation. 11 weeks in, waits are 18 min, no-shows 7%, overtime down 41%.






