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Blue Origin’s New Glenn put a customer satellite in the wrong orbit during its third launch

Blue Origin’s New Glenn put a customer satellite in the wrong orbit during its third launch

Jeff Bezos’ space company Blue Origin successfully re-used one of its New Glenn rockets for the first time ever on

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Telehealth giant Hims & Hers says its customer support system was hacked

Telehealth giant Hims & Hers says its customer support system was hacked

Hims & Hers, the telehealth company that sells weight-loss drugs and sexual health prescriptions, has confirmed a data breach affecting

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A married founder duo’s company, 14.ai, is replacing customer support teams at startups

A married founder duo’s company, 14.ai, is replacing customer support teams at startups

The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm

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Indian pharmacy chain giant exposed customer data and internal systems

Indian pharmacy chain giant exposed customer data and internal systems

A security lapse by one of India’s largest pharmacy chains allowed outsiders to gain full administrative control of its platform,

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Airbnb says a third of its customer support is now handled by AI in the US and Canada

Airbnb says a third of its customer support is now handled by AI in the US and Canada

Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America,

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Zoom: Crux of AI-powered Customer Experience Remains the Human Connection

Zoom: Crux of AI-powered Customer Experience Remains the Human Connection

As more and more enterprises jump on the artificial intelligence (AI) bandwagon, especially in the area of customer experience (CX),

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Maxis announces Maxis Intelligent Assistant; a Gen AI-powered concierge for seamless customer and business interactions

Maxis announces Maxis Intelligent Assistant; a Gen AI-powered concierge for seamless customer and business interactions

– Advertisement – Maxis has introduced the new Maxis Intelligent Assistant (Mia), a generative AI-powered concierge service tailored for business

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